FAQs

Triadsitting has compiled the following list of the most frequently asked questions for our services. If your questions are not answered here, please feel to contact our knowledgeable staff.

Q?

What are your service areas?

A.

For pet walking and sitting we cover most of the Northern Dade and Southern Broward county areas (within approximately 50 miles of our Miami Shores location). For home and inn sitting we will consider locations just about anywhere in the US. Please contact us for details of if you have a specific request.

Q?

How is payment handled?

A.

We accept cash and personal checks. Your payment is due at the beginning of the visit.

Q?

Why should I use a Triadsitting sitter?

A.

Your pet will remain in his or her familiar, secure environment and follow his or her customary diet and exercise routine. Your pet is not exposed to illness of other animals. Most importantly, your pet receives lots of love and personal attention while you are away. We are certified in Pet CPR and Pet First Aid.

Q?

What do you do on a visit?

A.

Our pet, home, and Inn sitting visits are tailored to meet your needs as much as possible. Please review details posted under services and contact us if you have any additional needs.

Q?

Do you always visit at the time we ask for?

A.

We book your visits within an agreed upon time.

Q?

If my pet has an “accident”, do you clean it up?

A.

Yes, we will clean up after your pets to the best of our ability. If there are always accidents, we will ask you to book an additional visit in the day. We will do a walk through to check for accidents.

Q?

What information do I need to provide at the initial consultation?

A.

Prior to the consultation; you will need to fill out your profile completely. We will then have all the information we need about your pets and home allowing us to spend the consultation time getting to know you and or your pets. To get started, please “Request Info” and we will then start your confidential profile and set up your complimentary consultation.

We do ask that your pets are up to date on vaccinations.  We need 2 keys so the sitter can have one and the other kept in a locked safe at the office in case of emergency.

Q?

Do I always have to give you 2 keys?

A.

Most clients do give us 2 keys. Remember we are insured.

Q?

I live in a secure building, how is that handled?

A.

Due to our schedule we are not able to wait for a desk person to let us in the building and up to your floor each day. If the fob is required for the elevator, then clients generally leave the fob for us in an envelope at the front desk authorizing us to enter their apartment. We leave the fob back in your apartment on the last visit.

Q?

Is the meet n’ greet free?

A.

The initial consultation (meet n’ greet) is FREE. We prefer to have the meet n’ greet within 3 weeks of your services beginning.

Q?

What happens in an emergency? Is there a form I need to fill out to authorize emergency care?

A.

Yes, you will fill out an emergency care form prior to your services beginning.

Q?

Do you pick up my dog’s waste when you are walking?

A.

Yes, we do. We do ask that you provide the bags.

Q?

What kind of pets do you care for?

A.

We primarily care for dogs and cats. We do not care for any pets that have a history of biting, fighting or attacking other animals or people.

Q?

What hours do you provide services?

A.

Pet Sitting, dog walking, and house sitting visits are generally between 7:00 am to 8:00 pm. Other times can be arranged. Overnight visits are also available from 7:00 pm to 7:00 am.

Our office hours are 8:00am-6:00pm Monday-Friday EST.

Q?

Do you offer any sort of satisfaction guarantee?

A.

You want to know that your pets will be cared for just the way you specify. If you are not satisfied with the service that was provided, we will be happy to address your concerns. We believe in lasting client relationships, so our service is only complete when you return home and are completely satisfied.

Q?

I am leaving in two days and don’t have time to meet one of your sitters. Will you take care of my pets without meeting them?

A.

No, we do require an initial consultation before taking care of your pets.

Q?

What happens in severe weather?

A.

Triadsitting requests the name and phone number of a person living nearby. If the Triadsitting pet care provider is physically unable to reach your home due to impassable roads, we will contact that person. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events. This is pertaining to hurricanes and severe storms.

Q?

Can you let me know how my pet is doing while I’m away?

A.

Yes, absolutely. We can arrange for photos, video, Skype, and text communication. You will receive a minimum of once a visit updates.

Q?

Do you charge a holiday fee?

A.

Yes, we do. We pet, home, and Inn sit 365 days a year. We do charge a holiday fee per visit for pet and home on the following holidays. New Years Eve, New Years Day, Easter, Mothers Day, Memorial Day, Fathers Day, Independence Day, Labor Day, Thanksgiving Day and day after, Christmas Eve (all day), and Christmas Day.

Q?

Do you board pets?

A.

We do not board pets in our home. We do provide daily visits for your pets or we can stay overnight as well.

We will customize a schedule to fit your pet’s needs. Your pets will be much happier in their own home stress free!

Q?

Will I receive a refund if I leave later than expected or return early?

A.

No, please understand that we have made time for your visits and may have turned other people down to allow time for your pets. We appreciate your understanding in this matter. There will be no refunds.

Q?

I have never used an overnight pet sitter before; can you tell me a little bit about this service?

A.

We offer an overnight visit from 7:00 pm to 7 am. Overnight visits give you peace of mind of knowing that your home is being looked after as well as your pets getting lots of extra attention. If your pets are used to sleeping in your bed with you, we are happy to have them sleep in the bed with us too!

Q?

What is your mailing address?

A.

Triadsitting, 20345 NE 10th Court, Miami, Florida 33179

Q?

What is your cancellation policy?

A.

In order to best serve your needs, the strict cancellation policy is follows – Daily Walks are subject to a 24 Hour cancellation period. We do however understand that occasionally you may be sick and need to cancel the morning of your walk; in these cases there will be no charge if you let us know by 7am.

If you cancel visits more than 3 days in advance, other than holidays, there is no cancellation charge. If you cancel more than 24 hours but it is 2 or 3 days prior to the first day of your scheduled service period you will incur a fee of 15% of the total service provided you are cancelling. Within 24 hours of services: Cancellations will be charged full price for the first 24 hours of visits, then 15% for the remaining visit.

Holiday Visit Cancellations: Please understand we are very busy for all holiday visits and have to turn down some people and if visits are canceled in the last few days prior to service, we can’t fill those spots. Any cancellation within 1 week prior to the first scheduled visit, will be charged a 50% charge and within 3 days 100%.

OVERNIGHT STAY CANCELLATION POLICY: Due to the exclusive nature of overnight bookings, sitters must decline all requests for overnights that coincide with the dates you have booked. Therefore, we charge a $30 per night cancellation fee, if the job is cancelled 2 weeks or less prior to the job start.

Q?

What happens if I did not leave enough food for my pet(s)?

A.

We will notify you that there is not enough food so that you are aware and perhaps you have more food in another place in your home. If we do need to make a special trip to purchase food we will be glad to do so. There will be a charge for the cost of the food and the time.

Q?

How will I get my key back if I move or discontinue service if you are keeping my keys on file?

A.

We will be glad to mail your keys upon your request if you have kept your keys on file with us as a ready key. If you need them to be dropped off, we can arrange that as well.